Simply Pet Store is committed to providing great customer service. Please notify us within 14 days of non-delivery or incorrect items. White Orchids accepts returns of faulty items only, not items that are ordered and not liked. Due to hygiene reasons and in compliance with EU regulation, we cannot accept the return of earrings unless faulty. White Orchids will accepts items that have a genuine manufacturing fault that is brought to our attention promptly. White Orchids does not offer a warranty to our customers and cannot be held accountable for damages that result from the misuse of the product.
How to request a return for items?
If you have received a faulty item you can request a return for the specific product within your customer account online. To return an item, in your online customer account find and view the relevant order number. The return quantity, code and description fields will need to be completed. Please then submit your request.
White Orchid’s customer service team will receive this request and be in contact with you as soon as possible.
Please contact the White Orchids customer service team if you have any further queries with your order via email on info@SimplyPetStore.com or by completing the form below.
Can I return my first order?
Yes, please see our first order returns policy below.
First-order return policy
You can return your first order for any reason with no question asked, provided it is returned within 7 working days and the products are not used and are in new and resalable condition with the original packaging.
You will receive full refund/coupon after the return is received and checked; Refund/Credit takes up to 15 working days to be processed. The refund does not include any postage from both sides.
*Please note that we cannot accept any items that have been opened and tried on for hygiene reasons, according to EU regulations.
